Luxury Retail Customer Experience Manager - Elevate Guest Satisfaction in Bali

Are you a passionate leader with a flair for creating exceptional customer experiences in the luxury retail space? HRnetGroup is seeking a dynamic Customer Experience Manager to join our elite team in Bali’s most prestigious retail destinations. In this role, you will be the heart of our customer service, ensuring every guest feels valued and pampered from the moment they step into our stores.

As a Customer Experience Manager at HRnetGroup, you will work closely with our retail teams to implement and monitor customer service strategies that align with our brand’s luxury standards. You will leverage tools like Salesforce and HubSpot to track customer interactions and feedback, ensuring continuous improvement. This is an opportunity to make a tangible impact on guest satisfaction and loyalty in Bali’s luxury retail scene.

📋 Tanggung Jawab Pekerjaan

• Develop and implement customer service strategies that exceed luxury retail standards.
• Monitor and analyze customer feedback using Salesforce and HubSpot to identify trends and areas for improvement.
• Train and mentor retail staff on delivering exceptional customer experiences.
• Collaborate with the marketing team to create customer loyalty programs and promotional events.
• Conduct regular customer satisfaction surveys and report findings to senior management.
• Ensure all customer interactions adhere to HRnetGroup’s brand values and policies.
• Stay updated with industry trends in luxury retail customer experience.
• Represent HRnetGroup at industry events and trade shows to showcase our commitment to customer excellence.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 5 years of experience in customer service or retail management, preferably in a luxury setting.
• Proven track record of improving customer satisfaction and loyalty metrics.
• Strong knowledge of CRM tools like Salesforce and HubSpot.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and staff.
• Fluency in English, with the ability to communicate effectively in both written and spoken form.
• Certification in customer service or hospitality management is a plus.
• Passion for luxury retail and a commitment to delivering exceptional guest experiences.

🛠️ Keahlian

Lowongan Terkait